Chama cha Uzazi na Malezi Bora Tanzania (UMATI) is recruiting Call Centre Agents (2 positions) to support its Sexual and Reproductive Health (SRH) programs in Dar es Salaam. This opportunity is ideal for candidates seeking Call Centre jobs in Tanzania, especially within the NGO and public health sector.

UMATI is a leading national NGO working in partnership with the government to deliver SRH education, gender-based violence support, and community health services. The Call Centre Agents will play a key role in providing information, counselling, and support to clients through a structured call centre system.

Key Responsibilities:

Answer incoming calls from clients and provide appropriate responses
Manage and resolve client complaints effectively
Provide sexual and reproductive health (SRH) counselling and information
Identify and escalate complex issues to supervisors or service providers
Document all call details using CRM systems and standard procedures
Route calls to relevant departments or resources
Track and report trends in client inquiries and concerns
Prepare and share daily reports from CRM systems
Follow up with clients where necessary

Requirements / Qualifications:

Minimum Diploma in Public Health (Nursing, Clinical Management), Gender, Community Development, Social Studies, or related field
At least 1 year of relevant experience
Must be a resident of Dar es Salaam
Experience in telesales is an added advantage
Fluency in Swahili and English

Skills and Competencies:

Strong communication and listening skills
Customer service and client-focused approach
Data entry and basic computer skills
Problem-solving and interpersonal skills
Ability to work in shifts and adapt to flexible schedules
Teamwork and relationship-building skills

Benefits:

Subsistence allowance provided (volunteer-based role)

How to Apply:

Interested candidates should submit:

Application letter (indicating the position applied for)
Detailed CV (combined in one PDF document)

Send applications via email to: applications@umati.or.tz
Use the job title as the email subject line.

Note: Only shortlisted candidates will be contacted.

Equal Opportunity Statement:

UMATI is an equal opportunity employer. Women and people with disabilities are highly encouraged to apply.

Application Deadline:

07 May 2026

Call Centre Agent Jobs at UMATI May 2026

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