Assistant Customer Operations Team Lead Vacancy at Vodacom 2026

Company: Vodacom
Duty Station: Dar es Salaam, Tanzania
Application Deadline: Friday, April 17, 2026

Job Overview

Vodacom is hiring an Assistant Customer Operations Team Lead to join the Customer Operations unit in Dar es Salaam. The role supports service quality improvement, process efficiency, and customer experience development across multiple service channels.

This position suits a professional with strong data skills, project coordination experience, and interest in customer operations improvement.

Key Responsibilities

• Conduct operational data analysis covering performance trends, customer behavior, and call drivers to produce actionable insights
• Lead end-to-end project delivery, including planning, execution, tracking, and reporting
• Identify workflow improvement areas and support automation initiatives for smoother operations
• Work with internal teams through workshops, meetings, and coordination activities for aligned delivery
• Prepare dashboards, KPI reports, SOP documents, and performance summaries for management review

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Qualifications and Skills

• Bachelor’s degree in Business, Statistics, IT, or related field
• At least 3 years of experience in business analysis, operations, project coordination, or customer operations roles
• Certification in PMP, Agile, CBAP, or CCBA adds value
• Strong skills in Excel and Power BI for reporting and analysis
• Strong communication skills for teamwork and stakeholder coordination
• Ability to handle multiple tasks in a fast-paced work setting
• Knowledge of contact center systems and customer operations processes

Benefits and Work Environment

• Professional growth within a leading telecommunications company
• Competitive salary package with health coverage and performance rewards
• Inclusive workplace culture focused on innovation and customer service improvement
• Supportive working environment with work-life balance considerations

How to Apply

Qualified candidates are invited to apply before the deadline: April 17, 2026.

Application Link: Click Here to Apply Now