Contents

1 Service Desk Administrator Jobs at NMB Bank

2 Job Description:

3 Key Responsibilities:

4 Requirements / Qualifications:

5 Benefits:

6 How to Apply:

7 Equal Opportunity Statement:

8 Application Deadline:

9 Additional Information:

Service Desk Administrator Jobs at NMB Bank

Job Title: Service Desk Administrator Jobs in Tanzania – IT Support (NMB Bank)

Employer: NMB Bank Plc

Location: Head Office (HQ), Tanzania

Employment Type: Full-Time

Job Description:

NMB Bank Plc is hiring a Service Desk Administrator in Tanzania to provide first-line IT support across branches and Head Office departments. This role is ideal for candidates seeking IT support jobs in Tanzania within the banking and financial services industry.

The Service Desk Administrator will handle technical support requests, system issues, and user assistance, ensuring smooth banking operations and high service quality. The role involves working across multiple support channels and collaborating with internal IT teams to resolve issues efficiently.

Key Responsibilities:

Monitor and manage support channels including service desk tools, phone, email, live chat, and social media
Handle routine enquiries and resolve basic technical and operational issues
Log and escalate requests to Incident or Request Management teams when necessary
Take ownership of user issues and provide timely updates on progress
Maintain high standards of customer service and service management principles
Troubleshoot common system issues and support users across applications
Collaborate with system development teams during product rollouts
Educate users on resolving minor operational and system issues

Requirements / Qualifications:

Education & Experience

Bachelor’s degree in Computer Science or related field
Minimum of 2 years’ experience in banking or telecommunications environment
Experience in Service Desk or Contact Centre roles preferred
Experience in incident management and systems development is an added advantage

Technical Skills

Strong knowledge of core banking systems
Familiarity with development tools (Visual Studio) and programming languages (Java, C, .NET, PHP)
Understanding of scripting and programming languages (PL/SQL, XML, XSLT, HTML, CSS)
Exposure to operating systems such as Windows Server, Red Hat Enterprise Linux (RHEL), or IBM AIX
Basic knowledge of DevOps practices

Soft Skills

Excellent customer service orientation
Strong problem-solving and analytical skills
Ability to communicate technical solutions to non-technical users
Team collaboration and interpersonal skills
Strong written and verbal communication skills

Benefits:

Not specified in the original job description

How to Apply:

Apply online via the official application portal:
CLICK HERE TO APPLY

Equal Opportunity Statement:

NMB Bank Plc is an equal opportunity employer committed to diversity and inclusion. Female candidates and people living with disabilities are strongly encouraged to apply.

Note: NMB Bank does not charge any fees during the recruitment process.

Application Deadline:

13th May 2026

Additional Information:

Job Opening Date: 29-Apr-2026
Only shortlisted candidates will be contacted

Service Desk Administrator Jobs at NMB Bank May 2026