Job Overview
Ramada Beach Resort by Wyndham Dar es Salaam is seeking a professional and customer-focused Receptionist to join the Front Office team. The role focuses on delivering excellent guest service and ensuring smooth front desk operations in line with international hotel standards.
Receptionist Job Key Responsibilities
- Welcome guests and manage check-in and check-out processes
- Handle reservations, cancellations, and guest inquiries
- Manage phone calls and respond to emails
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and other departments
- Handle guest complaints and resolve issues promptly
- Maintain a clean and organized reception area
- Update guest information in the PMS system
- Promote hotel services and upsell room categories
- Prepare daily arrival and departure reports
- Ensure compliance with hotel policies and standards
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Qualifications & Requirements
- Diploma or Certificate in Hospitality, Hotel Management, or related field
- 1–2 years experience in front office (hotel experience preferred)
- Knowledge of Opera or PMS systems is an advantage
- Strong communication skills in English and Swahili
- Excellent customer service and interpersonal skills
- Professional appearance and positive attitude
- Ability to work shifts, weekends, and holidays
How to Apply
Send your application to: careers@ramadaresortdar.com
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