GOAL 3 is hiring a Global Operations Manager to lead and strengthen the operational systems that support the scale-up of the IMPALA medical technology across multiple countries in Sub-Saharan Africa.

This role is responsible for building operational frameworks, managing supply chain and logistics systems, coordinating partners and suppliers, and ensuring country teams have the tools and capacity needed for successful deployment of healthcare technology solutions.

The position combines strategic operations planning with hands-on execution in a fast-growing global health organization focused on improving healthcare delivery in low-resource settings.

Responsibilities

Supplier & Partner Management

Build and maintain strong operational relationships with manufacturers, suppliers, distributors, and service partners
Establish governance structures to monitor partner performance
Maintain and manage Service Level Agreements (SLAs) with suppliers and technology partners
Develop frameworks for selecting, contracting, and evaluating partners
Support contract negotiations, renewals, and performance reviews in collaboration with leadership and country teams

Operational Planning & Coordination

Coordinate operational capacity planning with Country Managers
Ensure alignment between expansion plans and operational readiness
Monitor service delivery capacity across multiple countries
Support readiness planning for new country rollouts
Manage cross-country operational projects and risk mitigation
Provide operational insights for strategic decision-making
Translate expansion plans into clear operational requirements

Supply Chain & Logistics Management

Oversee procurement, purchasing, and order management processes
Manage global logistics including shipping, clearance, and distribution
Maintain inventory planning and replenishment systems
Coordinate warehousing and distribution structures across regions
Align supply chain operations with project implementation timelines
Drive continuous improvement of supply chain processes as scaling progresses

Regulatory & Compliance Support

Support medical device registration processes in operating countries
Coordinate post-market surveillance (PMS) operational activities
Ensure compliance with regulatory requirements across all operational processes
Maintain oversight of compliance frameworks affecting deployment

Requirements

Essential Qualifications

Master’s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or related field
8+ years of experience in operations, supply chain, or global program management
At least 3+ years of experience leading multi-country teams or programs
Experience managing suppliers, distributors, or operational partners
Strong experience in logistics, procurement, or supply chain systems
Ability to work across multiple countries or regions
Strong systems thinking and process-building capability
Ability to balance strategic planning with hands-on execution
Strong stakeholder management and coordination skills
Interest in global health and improving healthcare in low-resource environments

Preferred Qualifications

Experience in MedTech, healthcare technology, or global health programs
Experience working in African healthcare systems or low-resource settings
Experience using ERP systems (e.g., Odoo)

Benefits

Opportunity to contribute to improving maternal and child healthcare in Africa
Chance to build large-scale operational systems for global health impact
Work in a growing organization with leadership development opportunities
Potential progression into senior operational leadership roles

How to Apply

Interested candidates should apply via the official GOAL 3 website using the application link provided in the job posting.

Equal Opportunity Statement

GOAL 3 is committed to inclusive hiring practices and equal opportunity employment. Applicants from diverse backgrounds are encouraged to apply.

Deadline

Not specified

Global Operations Manager Job at GOAL 3 Africa 2026

Job Title

Employer

Location

Employment Type

Job Description